🛒 Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired slippers, choose your size, and add to cart. Complete your order by providing your delivery details and selecting your preferred payment method.
Do you accept Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. You can pay when your order arrives at your doorstep. COD charges may apply depending on your location.
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- EasyPaisa
- Credit/Debit Cards (where available)
📦 Delivery & Shipping
How long does delivery take?
Delivery times vary by location:
- Major cities (Karachi, Lahore, Islamabad): 2-3 business days
- Other cities: 3-5 business days
- Remote areas: 5-7 business days
Do you deliver nationwide?
Yes, we deliver across Pakistan. Delivery charges may vary based on your location.
What are the delivery charges?
Delivery charges depend on your location and order value. Free delivery may be available on orders above a certain amount - check our current promotions!
👡 Sizing & Fit
How do I choose the right size?
Please refer to our size chart available on each product page. We recommend measuring your foot length and comparing it with our size guide for the best fit.
What if the size doesn't fit?
Don't worry! We offer easy exchanges for size issues. Please check our return policy below for details.
Are your sizes standard Pakistani sizes?
Yes, we follow standard Pakistani sizing. Each product page includes detailed size information to help you choose correctly.
🔄 Returns & Exchanges
What is your return policy?
We offer returns and exchanges within 7 days of delivery, provided:
- Items are unused and in original condition
- Original packaging is intact
- No damage or wear signs
- Return request is initiated within 7 days
How do I return or exchange an item?
Contact our customer service team with your order number and reason for return. We'll guide you through the process and arrange pickup if needed.
Who pays for return shipping?
Return shipping costs depend on the reason for return:
- Size exchange: Customer pays return shipping
- Defective product: We cover return shipping
- Wrong item sent: We cover return shipping
🛍️ Product Information
What materials are your slippers made from?
Our slippers are made from high-quality materials including genuine leather, synthetic materials, and comfortable cushioned soles. Material details are specified on each product page.
How do I care for my slippers?
Care instructions vary by material. Generally:
- Keep away from excessive moisture
- Clean with appropriate cleaners for the material
- Store in a cool, dry place
- Avoid direct sunlight for extended periods
📞 Customer Support
How can I contact customer service?
You can reach us through:
- WhatsApp: [Your WhatsApp number]
- Phone: [Your phone number]
- Email: [Your email address]
- Social Media: Follow us on Facebook and Instagram
What are your customer service hours?
Our customer service team is available:
- Monday to Saturday: 9:00 AM - 6:00 PM
- Sunday: 10:00 AM - 4:00 PM
💳 Account & Orders
Do I need to create an account to order?
No, you can place orders as a guest. However, creating an account helps you track orders and makes future purchases faster.
How can I track my order?
Once your order is dispatched, we'll send you tracking information via SMS or WhatsApp. You can also contact our customer service for order updates.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, please contact customer service - we'll try our best to accommodate changes before dispatch.
Still have questions? Don't hesitate to contact our friendly customer service team. We're here to help make your shopping experience with Wisaal.co as smooth as possible!
