Shipping & Delivery Policy

At wisaal.co, we are dedicated to ensuring that your order arrives safely and promptly. Below, you will find all the details regarding our shipping and delivery process.

Shipping Methods & Delivery Time

We offer multiple shipping options to ensure the best possible delivery experience for you

Standard Shipping:

Estimated delivery time: 3-5 business days within Pakistan.
This is our most affordable shipping option and will be delivered via Courier.

Express Shipping:

Estimated delivery time: 2-3 business days within Pakistan.
For faster delivery, we use Courier to ensure that your order reaches you quickly.

International Shipping:

Estimated delivery time: 7-14 business days.
International shipping is available to select countries. Shipping times may vary based on the destination.

Note:
Delivery times are estimates and may vary due to factors such as weather, holidays or courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery address, shipping method, and the total weight of your order. You will see the final shipping cost before confirming your order.

Free Shipping:

We offer free standard shipping on orders over Rs.4000/- within Pakistan.

Order Processing

Order Confirmation:

After placing your order, you will receive an order confirmation email. This email contains a summary of your order and shipping details.

Processing Time:

All orders are processed within 1-2 business days from the time of purchase. Please note that orders are not processed on weekends or public holidays.

Shipping Confirmation:

Once your order is shipped, you will receive a shipping confirmation email along with a tracking number. You can use the tracking number to monitor the status of your order on the courier’s website.

Delivery Issues

If you experience any issues with your delivery, such as a delayed package or missing items, please contact our customer support team at support@wisaal.co or whatsapp +92-321-0590404. We will do our best to assist you and resolve the issue as quickly as possible.

Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for packages delayed or lost due to incorrect address information.
If you notice an error in the shipping address, please contact us immediately at support@wisaal.co or whatsapp +92-321-0590404 to update it before your order is shipped.

Packaging

We take great care in packaging your items securely to ensure they arrive in perfect condition. All products are carefully wrapped and shipped in eco-friendly packaging.

Customs and Import Duties (For International Orders)

Customs Duties & Taxes:

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and you should contact your local customs office for more information.

Customs Delays:

Please note that customs processing can occasionally cause delays beyond our control. Wisaal.co is not responsible for any delays caused by customs.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your shipment through the courier's website. If you need help tracking your order, please contact our customer service team at support@wisaal.co or WhatsApp +92-321-0590404.